Online Privacy Policy

Through our web site, we strive to provide valuable information to you about how we may serve you and we hope our site answers your questions about our products and services, locations, and hours. Eagle Federal values your interest and is committed to protecting the privacy of our visitors.

Our web site does not require you to disclose any personally identifying information. If, however, you choose to contact us via e-mail or complete an electronic form, please keep in mind that your e-mail address and any other information your e-mail header shows about you, such as your name or organization, will be revealed to us in the e-mail. Your e-mail address will not be sold, nor will it be shared with others outside the credit union unless we are compelled to do so by law.

From time to time, we may solicit information from you for our guest book, or in connection with a giveaway or drawing. The disclosure of information is entirely voluntary on your part and, if you choose to give it, the personally identifying data will be used internally, primarily to enable us to contact you with additional information about the credit union and services we offer. On occasion, credit union staff may contact you by e-mail for other purposes. You should never provide information that is sensitive or confidential such as your social security number, account number or PIN numbers. We also ask that you do not send personal or account Information through regular email. Contact us directly at (888) 281-8485 for account inquiries.

For statistical purposes, Eagle Federal may use a counter to obtain such information as type of browsers used, time and number of browsers on our site, and other general tracking information. A specific member cannot be identified using this information. This information is used internally and will not be sold or shared with others outside the credit union unless compelled to do so by law.

Links

To provide you with greater access to information, Eagle Federal’s site may also contain links to other sites. While we hope these organizations join us in respecting your privacy, Eagle Federal is not responsible for the content, product, services, or privacy practices of these other web sites. Eagle Federal does not endorse or guarantee products, information or recommendations provided by linked sites and is not liable for failure of products or services advertised on these sites. Linked sites may have privacy policies that are different from ours and may provide different levels of security.

Encryption

Electronic interfaces with members (such as Internet transactions) will be encrypted using Secure Socket Layer (SSL) 128-bit encryption.

Account Access

When you apply online for accounts or services, or enroll in and use online banking, you are required to provide personal information that is necessary for us to process your application. Member account information and transactions will be protected by a password that must be used in conjunction with a username whether on a computer or mobile device. Members must apply for this capability and be registered with the Credit Union for authentication purposes.

During activation of some of the mobile features you will be prompted to give the mobile application certain permissions including the following:

Contacts: Allowing access lets you add contacts to use with features that allow you to send money via your mobile app. We will only add the contacts you choose, and that information will not be shared.

Camera/Images: This app uses your camera to capture check images, take picture of receipts, scan ID, and scan authorized QR codes.

Phone Numbers: Phone numbers collected will not be shared with third parties or affiliates for use in SMS messaging for marketing purposes. SMS messaging will only be used for transactional communications regarding your account.

Cookies

Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the site and to assist us with resolving questions regarding the site. We also utilize cookies for advertising purposes. Tracking technologies also used are beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website.

Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Email Security

Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number or PIN numbers. We also ask that you do not send personal or account Information through regular email.

Google Analytics

Many websites and apps use Google services to improve their content. When they integrate Google services, these sites, and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at google.com/policies/privacy/partners/

We reserve the right to change this policy at any time by posting a new privacy policy.

PRIVACY POLICY

To learn what Eagle FCU does with your personal information, please view our  Privacy Policy or contact us.

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Children’s Online Privacy Protection Act

Eagle Federal Credit Union is committed to protecting the online privacy of the children who visit its website and to complying with the Children’s Online Privacy Protection Act (COPPA). COPPA prohibits unfair or deceptive acts or practices in connection with the collection, use or disclosure of personally identifiable information from and about children on the Internet.